At Global Sauna, customer satisfaction is very important to us. We are committed to providing premium Himalayan Salt, Sauna Stones, and Marble & Onyx products with trusted quality and natural beauty. If you are not fully satisfied with your purchase, you may contact us regarding a return or refund request within a reasonable time after receiving your order.
Because many of our products are made from natural materials, slight differences in color, texture, shape, or finish may occur and are considered normal. Customers are encouraged to carefully review product details before placing an order. Returns may be accepted only for damaged, defective, or incorrect items received. To request a return, customers should provide clear photos and order details for review.
Products must be unused, in their original condition, and returned in original packaging where possible. Once the returned item is received and inspected, we will notify you regarding the approval of your refund or replacement. Approved refunds will be processed using the original payment method whenever applicable.
Shipping charges, customs fees, or handling costs may not be refundable unless the return is due to our mistake or a damaged product. Global Sauna reserves the right to refuse returns or refunds that do not meet our return conditions.
We always aim to resolve customer concerns quickly and professionally. If you have any questions regarding returns or refunds, please contact us through our website at https://global-sauna.com/.